The In Focus section of this Newsletter includes information on the FinCoNet Annual General Meeting 2023 and International Seminar on Financial Consumer Protection and links to some recent CGAP publications on knowledge products.
This third 2023 issue of the FinCoNet Newsletter includes:
- Financial Consumer Agency of Canada’s Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances
- FCAC guidelines establish best practices and standards in financial consumer protection that FCAC expects federally regulated financial institutions (FRFIs) to incorporate within their business operations.
- Supporting customers in financial difficulty
- This joint message from the Financial Markets Authority (FMA) and the Commerce Commission (Commission) outlines ways financial service providers can help support customers who are experiencing financial difficulty.
- Notice No. 5/GBM/2023 from Bank of Mozambique: Credit Information Disclosure Rules
- Bank of Mozambique issued a landmark piece of legislation that aims to improve transparency in the disclosure of precontractual information to financial consumer aiming to get loans from credit institutions.
- How Does a SupTech tool help the Bank of Italy in carrying out Consumer Protection? A Look Beneath the Surface
- Bank of Italy is using a new software solution (EspTech), based on artificial intelligence (AI) techniques, to enhance the analysis of the information available in the complaints.
- Ireland hosts international regulatory workshop
- In September, the Central Bank of Ireland hosted its first international regulatory workshop, attended by a group of international regulators from Africa, Asia and Europe.
- The Portuguese Basic Bank Account regime: towards a more inclusive retail banking system
- Banking customers in Portugal have been given access to a set of essential banking and payment services, at reduced cost, since 2000, even before the Payment Accounts Directive made it mandatory for European Union ('EU’) Members States.